Dear clients/referrers,

At Growth Psychology Practice, we are committed to ensuring a safe and healthy environment for both our staff and clients. Whilst the current COVID-19 management strategies are in place, we have accepted that it is in our psychologists, clients, and the broader communities interest to reduce face-to-face consultations and therefore enable social distancing. Despite these challenges we remain committed to our vision to be the first choice provider of psychological services in Geelong and our surrounding areas. To remain accessible to our existing and future clients we advise that as of the 30th of March we will be adopting online ‘telehealth’ services involving the use of either telephone or video session.

Medicare Mental Health Plan (MHP) Telehealth Rebates

As of Monday 6th of April, 2020 the Australian Government has established telehealth & telephone items for clients who pay privately for sessions. These enable our clients to continue to access rebates through their mental health plans as they would have done on a ‘face to face’ basis. We are very appreciative of our clients accessing private health insurance rebates and supporting our practice over the past week prior to this announcement.

NDIS, TAC and Worksafe clients

Clients receiving services under NDIS, TAC and Worksafe will be able to receive treatment as usual through telehealth services.

Private Health Insurance – Teleconsultations Rebates 

The Australian Psychological Society (APS) our peak body has advised that clients will be able to access rebates for sessions conducted through Teleconsultations from their private health insurance providers where:

  • The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
  • For new patients, the telepsychology service has been recommended by their general practitioner, and
  • The service is delivered before 30 September 2020, and
  • The service is undertaken in accordance with Australian Psychological Society guidelines.

Clients seeking to access services are encouraged to contact their private healthcare provider prior to your appointments for clarification of these rebates.

Economic hardship adjustment

We are proud to have had a longstanding history of flexible billing arrangements in circumstances of economic hardship. Given the current circumstances, we will continue to make this available to clients on an as needs basis and where available Medicare items may support us to do so.

If you have any concerns or questions regarding any of the above information. This page will be updated as further information becomes available.

We look forward to continuing to support our clients through these challenging circumstances.

Kind regards,

Fletcher Hamilton

Principal Psychologist,

on behalf of the Growth Psychology Practice team.