Dear clients/referrers,

At Growth Psychology Practice, we are committed to ensuring a safe and healthy environment for both our staff and clients. Whilst the current COVID-19 management strategies are in place, we have accepted that it is in our psychologists, clients, and the broader communities interest to reduce face-to-face consultations and therefore enable social distancing. Despite these challenges we remain committed to our vision to be the first choice provider of psychological services in Geelong and our surrounding areas. To remain accessible to our existing and future clients we advise that as of the 30th of March we will be adopting ‘telehealth’ services involving the use of either telephone or video session.

NDIS, TAC and Worksafe clients

Clients receiving services under NDIS, TAC and Worksafe will be able to receive treatment as usual through telehealth services.

Private Health Insurance – Teleconsultations Rebates 

The Australian Psychological Society (APS) our peak body has advised that clients will be able to access rebates for sessions conducted through Teleconsultations from their private health insurance providers where:

  • The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
  • For new patients, the telepsychology service has been recommended by their general practitioner, and
  • The service is delivered before 30 September 2020, and
  • The service is undertaken in accordance with Australian Psychological Society guidelines.

Clients seeking to access services are encouraged to contact their private healthcare provider prior to your appointments for clarification of these rebates.

Economic hardship adjustment

We are proud to have had a longstanding history of flexible billing arrangements in circumstances of economic hardship. Given the current circumstances, we will continue to make this available to clients on an as needs basis and where available Medicare items may support us to do so.

Medicare Mental Health Plan (MHP) Telehealth and COVID-19 items

Unfortunately at this time the government has not established telehealth & telephone items for clients who pay privately for sessions. Instead they have established items which require us to bulk bill.  As we are a private billing small business we are unable to offer these items except in circumstances of economic hardship. We hope that the government we will reconsider its position over the coming days an enable our clients to continue to access rebates through their mental health plans.

Please contact the Practice should you have any concerns or questions regarding any of the above information. This page will be updated as further information becomes available.

We look forward to continuing to support our clients through these challenging circumstances.

Kind regards,

Fletcher Hamilton

Principal Psychologist,

on behalf of the Growth Psychology Practice team.