At Growth Psychology Practice, we are committed to ensuring a safe and healthy environment for both our staff and clients. Despite the challenges this year has presented, we remain committed to our vision to be the first choice provider of psychological services in Geelong and our surrounding areas.

As of Monday 2nd November, our practice has welcomed a return to face-to-face appointments onsite, following COVID-Safe protocols and ensuring the safety of our staff, clients, and community. We will continue to offer online ‘telehealth’ services involving the use of either telephone or video session and encourage our clients to indicate their preference of attending in person or virtually when confirming appointments.

Medicare Mental Health Plan (MHP) Telehealth Rebates

The Australian Government established telehealth & telephone items for clients who pay privately for sessions from Monday 6th of April, 2020 and these item codes remain in place into 2021. These enable our clients to continue to access rebates through their mental health plans if their session is held via Telehealth/Telephone, as they would have done on a ‘face to face’ basis.

NDIS, TAC and Worksafe clients

Clients receiving services under NDIS, TAC and Worksafe are able to receive treatment as usual by attending the practice or through telehealth services.

Private Health Insurance – Teleconsultations Rebates 

The Australian Psychological Society (APS) our peak body has advised that clients will be able to access rebates for sessions conducted through Teleconsultations from their private health insurance providers where:

  • The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
  • For new patients, the telepsychology service has been recommended by their general practitioner, and
  • The service is delivered before 30 September 2020, and
  • The service is undertaken in accordance with Australian Psychological Society guidelines.

Clients seeking to access services are encouraged to contact their private healthcare provider prior to telehealth appointments for clarification of these rebates.

Economic hardship adjustment

We are proud to have had a longstanding history of flexible billing arrangements in circumstances of economic hardship. Given the current circumstances, we will continue to make this available to clients on an as needs basis and where available Medicare items may support us to do so.